Your Privacy Is Our Priority

72bd ("we", "us", or "platform") provides a safe and reliable online entertainment service for players in Bangladesh. Protecting your privacy is of the highest importance to us. This privacy policy explains our practices regarding your personal information.

This policy applies to the 72bd website, mobile application, and all our services. By using our services, you are considered to have read and agreed to this privacy policy. If you do not agree with any terms of this policy, please refrain from using our services.

2.1 Information You Provide

When you create an account on 72bd, log in, or contact us, you voluntarily provide the following information:

• Full name and username
• Email address
• Date of birth (for age verification — 21 years or older only)
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for financial transactions)
• Residential address
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of platform access (Bangladesh Standard Time, BST, UTC+6)
• Information about which pages you visited
• Information from cookies and similar tracking technologies
• Game play history and betting activity

2.3 Information Received from Third Parties

We may receive limited information from trusted verification service providers for the purpose of identity verification and fraud prevention. This information is used solely to ensure the security of your account.

3.1 Service Operations

The information you provide is primarily used to run the 72bd service smoothly:

• Account creation, management, and verification
• Processing financial transactions (via bKash, Nagad, Rocket, Upay)
• Confirming deposits and withdrawals
• Providing bonuses and promotional benefits
• Managing the VIP program
• Supporting gaming activity

3.2 Security and Compliance

Your information is also used for our security measures and legal compliance:

• Detecting fraud and unauthorized account use
• Verification related to anti-money laundering
• Age verification — permitting only users aged 21 and above
• Managing responsible gaming policies
• Dispute resolution and complaint processing

3.3 Communication and Support

Using the contact information you provide, we send you important account notifications, transaction confirmations, and support you through 24/7 Bengali live chat support. Relevant promotional information may also be sent with your consent.

3.4 Platform Improvement

We continually work to improve the quality of our services by analyzing user experience. This analysis is generally conducted in aggregated and anonymized form.

4.1 Security Measures

72bd uses industry-standard security technology to keep your personal information secure. Our platform uses SSL Encryption, which protects your information while it is being transmitted over the internet. Our servers are housed in secure data centers, and advanced firewalls and security protocols are used to prevent unauthorized access.

4.2 Data Retention Period

Your personal information is retained for as long as your account remains active. Even after an account is closed, information required for legal obligations, dispute resolution, or financial regulatory compliance may be kept for a specified period.

4.3 Password Security

Your password is stored using a strong hashing method. No member of our staff can ever know or ask for your password. If anyone asks for your password, it is a fraud attempt — report it to our support immediately.

5.1 Data Sharing Policy

72bd never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, and Upay
• Identity verification services: With trusted providers for account verification
• Game providers: Technical information related to gameplay (such as Pragmatic Play, Spribe, JILI, PG Soft) — limited to non-personally identifiable information
• Legal authorities: In response to legal orders or investigations

5.2 International Data Transfers

Some of our technology partners may be located outside Bangladesh. In such cases, we ensure that transferred information is sent with appropriate safeguards in place and used only for the intended purpose.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 72bd uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and security — these cannot be disabled
• Functional cookies: To remember your preferences and language settings
• Analytics cookies: To understand how the platform is used — with your consent

6.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly.

7.1 Your Rights Regarding Your Information

Every registered user on our platform has the following rights over their own information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information under certain conditions
• Right to restrict processing: The right to request that use of your information be limited in certain cases
• Right to portability: The right to request your information in a structured format
• Right to object: The right to object to marketing communications

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, please contact us. Our support team is ready to assist in Bengali 24/7. We will respond within a reasonable time after receiving your request.

Contact us by email: [email protected]

72bd strictly provides services only to those aged 21 and above. We do not intentionally collect personal information from any minor. If we believe a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian believes their child has somehow accessed our platform, please contact [email protected] immediately.

72bd reserves the right to update or change this privacy policy at any time. If there are significant changes, we will publish a notice on the platform and notify you by email where applicable. Stay informed about the latest changes by checking the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. If you do not agree with the revised policy, please contact us to close your account.

10.1 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours, 7 days — fully in Bengali

10.2 Complaint Resolution

Our support team reviews all privacy-related complaints with care. We aim to respond in writing or via chat within a reasonable time. Ensuring your satisfaction is our goal.